Cookie Policy.
Full statutory disclosure for CrowAgent Ltd (Companies House 17076461). UK GDPR and PECR aligned transparency.
Cookies are small files that websites place on your device. We use them to keep you signed in, protect against bots, and (only if you agree) learn how the site is used.
1. What cookies are, in plain English
A cookie is a small text file a website saves to your browser. Some are essential (for example, to remember that you are signed in). Others are optional (for example, to count how many people visit a help page). We also use similar tools such as "local storage", which works the same way but lives inside your browser instead of being sent back to the server. This policy treats both the same.
We follow the Privacy and Electronic Communications Regulations (PECR) for storage on your device, and the UK GDPR for any personal data those cookies carry. Under PECR Regulation 6, we cannot place non-essential cookies on your device without your prior, freely-given, specific, and informed consent. This policy provides the necessary information for you to make that choice.
UK Regulatory Basis
We follow the Privacy and Electronic Communications Regulations (PECR) for storage on your device, and the UK GDPR for any personal data those cookies carry. Read the rules at ico.org.uk/guide-to-pecr and ico.org.uk/guide-to-gdpr.
2. Every cookie we use
The table below names every cookie or local-storage item that a CrowAgent page may save. Items marked Consent-gated are not set unless you agree in the cookie banner. We use 12 cookies in total across the marketing site and the platform.
3. The three categories we use
We group cookies into three plain-English categories so you can choose what you are comfortable with.
- Strictly necessary: Always on. Keep you signed in, protect against bots, and remember your consent choice. The site would not work without them. Includes session tokens and Cloudflare security items.
- Analytics: Optional. Help us understand which pages are used and where people get stuck. Hosted on PostHog EU cloud. Off by default. We use this data to improve the user experience of our statutory tools.
- Marketing and scheduler: Optional. Loads the Calendly demo scheduler on /contact. Off by default. Calendly is hosted in the US under Standard Contractual Clauses (SCCs).
4. Third-party providers
Some cookies are set by trusted providers we use to run the site. Key providers include PostHog (product analytics hosted in EU), Cloudflare (security and performance), Stripe (payments and fraud prevention), and Calendly (scheduling). All are handled under SCCs or EU residency to ensure GDPR compliance.
5. Frequently Asked Questions
Do you sell my data or use cookies for advertising?
No. CrowAgent does not sell personal data and does not use cookies for advertising. Analytics are aggregated on PostHog EU and never shared with ad networks. We have zero interest in tracking you across the web.
How long do cookies last?
Consent is stored for 12 months. Login tokens last for 1 hour (access) and 60 days (refresh). Cloudflare security cookies typically expire within 30 minutes. PostHog IDs last for 365 days when accepted.
What happens if I reject all optional cookies?
The platform will work perfectly for your core compliance tasks. You will still be able to sign in, use all tools, and manage your data. We simply won't collect analytics data about your visit, and the Calendly scheduler will require a manual click to load.
6. How to change your choices
Click the button below to re-open the preference centre and change your choices at any time. You can also block or delete cookies in your browser settings, though this may impact platform functionality, particularly the secure login session.